daka99 Privacy Policy

1 Who We Are and How to Contact Us

daka99 is an internationally operated online casino and sports betting platform serving players in Bangladesh. The platform provides cricket betting, live casino games, slots, crash games, and related services, all accessible in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, and Upay.

For all privacy-related enquiries, requests, or complaints, please contact our Data Support team at:

We take every privacy enquiry seriously and aim to provide a substantive, personalised response to each request we receive.

2 What Personal Data We Collect

daka99 collects personal data in several contexts. The following describes the categories of data we collect and the circumstances in which collection occurs.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or political opinions. If you voluntarily provide such information in a support communication, it will be used solely to address your enquiry and will not be stored beyond the retention period applicable to that communication.

3 How We Use Your Personal Data

daka99 processes personal data only for specific, legitimate purposes. The following describes each processing purpose and its legal basis:

• Account creation and management: We use your registration data to set up and maintain your player account, verify your identity, and communicate important account-related information to you. This processing is necessary for the performance of our contract with you.
• Payment processing: We use your payment data to process deposits and withdrawals in BDT via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records for each transaction. This is necessary for contract performance and legal compliance.
• Identity verification and fraud prevention: We carry out identity checks and monitor account activity to detect and prevent fraud, money laundering, and other forms of financial crime. This is necessary for compliance with applicable legal obligations and to protect our legitimate business interests.
• Responsible gaming compliance: We use your gaming activity data to monitor for signs of problem gambling, enforce deposit and loss limits, and administer cool-off and self-exclusion requests. This processing serves both our legal compliance obligations and your vital interests as a player.
• Customer support: We use your support correspondence to resolve complaints, investigate disputes, and respond to your questions. This is necessary for contract performance and our legitimate interests in providing high-quality service.
• Platform improvement: We use aggregated, anonymised analytics data to understand how players use daka99.bet and to improve navigation, game availability, and overall user experience. This is based on our legitimate interest in continuously improving the platform.
• Marketing communications: With your consent, we may send you promotional emails or notifications about bonuses, new games, and seasonal offers. You may withdraw your consent and opt out at any time by emailing [email protected].
• Legal and regulatory obligations: We may process and disclose your personal data where required by applicable law, court order, or regulatory authority instruction.

4 Cookies and Tracking Technologies

daka99.bet uses cookies and similar tracking technologies to operate the platform, remember your session, and collect analytics data. The following types of cookies are used:

• Essential cookies: These are strictly necessary for the website to function. They maintain your login session, enforce security measures, and remember your language and currency preferences. These cookies cannot be disabled without impairing core platform functionality.
• Analytics cookies: These collect information about how visitors interact with daka99.bet — including which pages are visited most frequently and where users encounter errors. Data collected by analytics cookies is aggregated and anonymised. These cookies are not used to identify individual users.
• Functional cookies: These remember optional settings you have configured, such as responsible gaming limits or notification preferences, to personalise your experience across sessions.

By continuing to use daka99.bet after being presented with our cookie notice, you consent to the use of non-essential cookies as described above. You may manage cookie preferences through your device browser settings at any time, though disabling essential cookies will prevent the platform from functioning correctly.

5 Sharing Your Personal Data

daka99 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your data in the following limited circumstances:

• Payment service providers: When you make a deposit or withdrawal, the transaction details necessary to process the payment are shared with the relevant mobile financial service provider (bKash, Nagad, Rocket, or Upay). These providers process your payment data under their own privacy policies and are contractually required to handle it securely.
• Game content providers: The third-party game studios whose titles are available on daka99 (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming) may receive your account identifier and game session data in order to deliver games, calculate outcomes, and return results to your account. Game providers do not receive your full name, address, or payment details.
• Identity verification services: Where enhanced identity verification is required, we may share relevant documentation with a specialist verification provider. This provider processes your data under strict confidentiality obligations.
• Legal and regulatory authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law, court order, or regulatory instruction. We will notify you of such disclosure where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of daka99's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change and of any material change to the terms under which your data is held.

In all cases where we share data with third parties, we require those parties to maintain appropriate technical and organisational security measures and to use the data only for the purposes for which it was shared.

6 International Data Transfers

daka99 is an internationally operated platform. This means that your personal data may be processed in countries outside Bangladesh, including the jurisdiction in which daka99 is incorporated and jurisdictions in which our game content providers and payment processors operate their infrastructure.

Where your data is transferred internationally, we take steps to ensure that an adequate level of protection is applied. This may include contractual safeguards such as standard data protection clauses between daka99 and its data processors, or reliance on adequacy decisions where applicable.

By using daka99 and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Bangladesh for the purposes described in this policy.

7 Data Retention

daka99 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and registration data: Retained for the duration of your account plus a minimum of five years following account closure, in accordance with standard financial record-keeping requirements.
• Transaction records: All deposit and withdrawal records are retained for a minimum of five years from the date of the transaction to fulfil anti-money-laundering compliance obligations.
• Identity verification documents: Retained for a minimum of five years from the date of submission or the date of account closure, whichever is later.
• Customer support correspondence: Retained for three years from the date of the final communication in a given support thread, unless the communication forms part of a formal dispute or legal proceeding, in which case it is retained until that matter is fully resolved.
• Analytics data: Aggregated, anonymised analytics data may be retained indefinitely as it no longer constitutes personal data.
• Marketing consent records: Retained for as long as you remain a registered player plus two years following account closure, to provide evidence of consent in the event of a complaint.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

8 Your Privacy Rights

As a registered player on daka99, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your account username and a clear description of your request.

• Right of access: You may request a copy of the personal data that daka99 holds about you, together with information about how and why it is being processed.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please note that correcting certain data (e.g., date of birth) may require you to provide supporting documentation.
• Right to erasure: You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis for processing exists. Please note that this right is not absolute; we may be required to retain certain data to comply with legal obligations even after account closure.
• Right to restriction: You may request that we limit the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of the data is being resolved.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing based on our legitimate interests, though such an objection will be balanced against those interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

We will respond to all data rights requests within 5 business days of receipt, Bangladesh Standard Time. In complex cases, we may extend this period by a further 10 business days, in which case we will notify you of the extension and the reason for it.

9 Security Measures

daka99 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and daka99.bet.
• Encrypted storage of sensitive account credentials, including passwords (stored as salted cryptographic hashes — never in plain text).
• Access controls that restrict internal access to personal data to employees who require it to perform their job functions, on a strict need-to-know basis.
• Regular internal reviews of data handling procedures and security policies.
• Monitoring systems to detect and respond to unusual account activity, including indicators of unauthorised access.
• Contractual requirements imposed on all third-party processors and service providers to maintain equivalent security standards.

While daka99 takes these precautions seriously, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. We encourage you to use a strong, unique password for your daka99 account and to report any suspected security incident to [email protected] immediately.

10 Children and Minors

daka99 is strictly intended for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. Age is verified at the point of account registration, and accounts where there is a reasonable suspicion that the holder is under 21 are suspended pending age verification.

If you become aware that a minor has created an account on daka99 or has provided personal data to us, please notify us immediately at [email protected]. Upon confirmation, we will close the account, delete all associated personal data, and return any deposited funds to the payment method used.

11 Links to Third-Party Services

The daka99 platform integrates with third-party payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and others) in order to deliver our full range of services. When you interact with these providers — for example, when completing a bKash payment or launching a game — you are also subject to those providers' own privacy policies and data handling practices.

daka99 is not responsible for the privacy practices of third-party providers and cannot control how they collect, use, or store your data. We encourage you to review the privacy policies of any third-party service with which you interact.

12 Changes to This Privacy Policy

daka99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players by email to the address on their account, with reasonable notice before the changes take effect. The updated policy will be published on this page and identified by the revised "Last updated" date at the top of the document.

We encourage you to review this Privacy Policy periodically to stay informed about how daka99 protects your personal data. Your continued use of the platform following the effective date of any amendment constitutes your acceptance of the revised policy. If you do not agree with any change, you may close your account by contacting [email protected].